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Hafsa Jada

Consultant, Accenture Finance & Risk Services

Hafsa is experienced in the management of regulatory and compliance risks. She has worked on a number of engagements for UK and global banks helping them on the development of their strategies and operating models for regulatory change.
Latest Posts | By Hafsa Jada
Posted on May 6th, 2016

How financial firms can create value through complaints and feedback

However, most firms view the complaints departments purely as a cost burden, a view which is...
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How financial firms can create value through complaints and feedback
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